Sales Business Development 101: To Develop Skills & Provide Ongoing Learning

Any sales development representative’s function in a company requires on-the-job training and ongoing professional development. Ongoing training has a number of advantages, including updated best practices and strategy, improved messaging, new prospecting approaches, and the use of the most up-to-date tools and technologies to help with the sales process.

The digital age has already here, with cutting-edge tools and technology changing the businesses that shape our environment. Currently, 70% of the buyer’s journey is completed digitally, and this percentage is expected to climb as we reach 2021 and beyond.

Sales development” refers to the early stages of a sale.

Sales Development is the process of proactively reaching out to potential customers and following up on inbound leads generated by your selling activities in order to build a sales pipeline for your organization.

Despite the fact that this appears to be a basic notion, there is still a lot of uncertainty in the Sales Development area due to a lack of awareness of what is genuinely necessary and experience in how to use it effectively.

So, we’re going to go over everything you need to know about sales development, from what it is to how you can effectively use it in your firm.

Even sales veterans can benefit from reviewing skill training and improving on their foundation of learning and comprehension, regardless of how savvy your sales development personnel look on the job.

Below mentioned are the 5 key areas for sales development managers to target their ongoing training efforts on:

  1. Roleplay

It’s natural for SDRs to be worried about making phone calls, especially when each one is different from the last. The sales development person who is frequently nervous about taking up the phone and relies largely on email could benefit from some confidence building and perhaps more phone training. Improving your ability to improvise on the phone takes time and practice. Roleplay is the most effective method. SDRs should role-play with both their manager and peers. Assign each participant a different “persona” to push the SDR to adjust to new calling settings and gain confidence in the process.

Tips: MindTickle offers a role-playing tool that allows you to create realistic scenarios for your SDRs to practice in while also providing them with precise constructive comments.

  1. Keep employee motivating

Prospecting over the phone entails dealing with a wide range of personalities on a daily basis. As a result, SDRs must practice controlling their emotional responses in each setting. Every day, SDRs must manage their frustrations with unpleasant or condescending prospects and rise beyond negativity in order to stay upbeat for the next dial and conversation. When it comes to meeting the KPIs expected of any SDR, mastering optimism goes hand in hand with learning how to manage patience. It’s difficult to stay motivated when your efforts don’t match your outcomes.

You must be the outlet for your SDRs as a sales development manager. Maintain a positive relationship with them by letting them know you’re always available. Negative talks can be equally as valuable as positive ones in terms of learning. It’s also key that your SDRs take small breaks from the phone, whether it’s a loop around the office, a game of ping pong, or a walk outdoors for some fresh air. This helps them maintain their patience and re-energizes them for future conversations.

  1. Essential skills

Live chats are far less common among SDRs than dialing on their reports. As a result, there is increased pressure to make each live conversation count. Nerves are equal to the pressure.

Rework and practice message tactics. To find pain spots and maintain dialogues, go over how to handle objections, one-sentence “what we do” statements and critical questions to ask. Continue practicing until the representative’s tone of voice is level, the conversation tempo is reasonable, and they can easily direct the conversation.

  1. Accessible playbooks

The fact is well-known: salesmen spend much too much time on administrative activities. Keeping track of accounts, call plans, and data while maintaining an effective and efficient daily schedule can be difficult without a well-established strategy in place.

Your SDRs will require continual assistance with daily structure. Create a sales playbook that defines standard practices and makes it easy to access. Attempt to automate and streamline this process for your entire team, and maintain all materials in one central location, such as the MindTickle platform.

  1. Keep handy reminders

With the extra complication of nervousness, dealing with an issue might lead to some very rapid talking. No matter how much the prospect on the other end of the line throws them off, SDRs must learn the skill of managing their voice speed.

This is a crucial ability that can be learned over time. Stick a sticky note on the SDR’s computer screen with the reminder to “SPEAK SLOWLY.” One-way call recording can also be a useful teaching tool; some reps might be surprised by what they hear. Understanding and identifying a problem is the first step toward resolving it.

The ultimate soldiers of the sales profession are sales development reps. SDRs work behind the scenes, qualifying new leads and setting up meetings early in the sales cycle, while the “closers” get all the limelight. MindTickle’s Sales Readiness platform can ensure that their value is not ignored by supporting them in improving abilities and offering ongoing learning, allowing them to continue to provide high-quality leads that transform to long-term customers.


On G2’s Best Software 2021 lists, MindTickle is ranked #1 Enterprise Software Product, 5th in Best Product for Sales and Best Satisfaction Products, and 9th in Top 100 Software Products.

We are a global organization working with all of our customers to influence the capacity of their sales representatives and related teams to do what they do best – be sales-ready – because readiness leads to profit. Our own tools, tried-and-true processes, and best practices are all designed to assist salespeople in achieving their goals and accomplished things nicely. MindTickle can be used by business leaders and salespeople to regularly assess, diagnose, and grow the knowledge, skills, and behaviors required to completely communicate with consumers and produce sales.

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